De-Matting Policy

Best Interest of Your Dog:

• Severely matted/tangled hair: Your dog will be shaved down.

• Minor matting: Will be brushed out for an extra fee.

Health Concerns:

• Matted coats can cause hot spots, bacterial and fungal infections.

• Parasites like fleas, ticks, and maggots may hide in matted fur.

• Matted fur causes pain and skin irritation.

Grooming Recommendations:

• Regular grooming is recommended every 6-8 weeks and should be maintained at home between visits.

• Our groomers are very careful, but the possibility of injury exists, especially on neglected coats.

Preventing Matting:

• We are happy to show you how to care for your dog’s coat to prevent matting.

Before You Bring Your Dog

Behavior:

• Inform us if your dog has ever bitten or is aggressive.

• We reserve the right to refuse uncontrollable or vicious dogs. A "Behavior Fee or Special Handling Fee" may be applied.

Vaccination Records:

• Provide current records from your vet (no tags, breeder folders/cards, or photos of vaccination records).

• Distemper/Parvo and Rabies are required by state law.

Preparation:

• Ensure your dog has relieved itself before entering the salon.

• Respect our salon and neighbors; we have bags/paper towels to clean up after your pet.

• All dogs must be leashed, carried, or kenneled when entering and leaving the salon for safety.

Picture Policy

• Bring a picture of your desired grooming style for our reference.

• We may take pictures of your dog for our website or advertising.

Grooming Cancellation & No Call/No Show Policies

• Being 10 minutes late will require rescheduling.

• Provide more than 24 hours' notice for cancellations.

• Less than 24 hours' notice or no-shows will incur a 50% fee and may require a deposit for habitual offenders.