Please take time to read the following:

De-Matting Policy

Keeping the best interest of your dog in mind, should your dog have severely matted/tangled/knotted hair, your dog will be shaved down. If the dog has minimal matting they will be brushed out for an extra fee.

The Dog Spaw will not be held liable for what might be uncovered on a badly neglected coat, or irritation caused by shaving short, due to matting or lack of grooming. We recommend regular grooming be done every 2 months and maintained at home between visits to us. Owners can pre-book their dog's next appointment prior to leaving the salon.

Matted coats can cause a variety of skin and health problems.  Matted fur does not allow for air circulation to the skin, causing hot spots, bacterial and fungal infections.  Fleas, ticks, maggots and other parasites may be lurking in the coat causing further skin infections.  Matted fur also pulls and binds, causing pain to your pet when they move or lay on the matts.  The skin underneath is usually raw and inflamed.  Matted coats will not dry properly and can lead to rotting fur and skin. 

Due to matting, hair may need to be shaved extremely short to the skin and may show signs of skin irritations and sores due to matting, wet undercoat and dirty coat.  In order to take care of a dog that has not been groomed often enough, and is matted, the required grooming sessions maybe long, stressful, or painful. 


If the Dog Spaw and Poochie’s Playhouse has determined that the only humane thing to do is to shave the dog’s coat down.  This is a short clip, removing all the matting.  Where feasible, we work to de-matt/brush out the dog’s coat, but only when it would not cause excessive pain and suffering to attempt to do so.


There is a strong chance that your dog’s skin will become irritated during the clipping process.  We will use a medicated shampoo to help sooth any irritation that may occur.   The matted hair rests tightly against the skin- the only way of removing matts is to use a short blade to clip between the skin and the matts.  Your dog may be nicked or cut because the groomer has to work so closely to the skin to removed the matted coat.  Our groomers are very careful, but the possibility of injury exists.  Understanding these risks, The Dog Spaw and Poochie’s Playhouse is authorized to proceed with the de-matting process.


The Dog Spaw and Poochie’s Playhouse will be happy to show you how to care for your dog’s coat so that matting does not reoccur.  Please schedule a follow-up appointment to speak with our groomers about the best methods for maintaining your dog’s coat.

Before you bring your dog

Please inform us if your dog has ever bitten, or is aggressive. We reserve the right to refuse any dog that is deemed uncontrollable or vicious. A grooming charge may be administered accordingly to any work which has been performed.

All dogs are required to be vaccinated annually and must show proof from veterinarian of vaccinations to us. (Not tags) Without proof, the dog(s) will not be groomed. (Distemper/Parvo and Rabies are required.)

We request that you do not feed your dog prior to grooming and make sure your dog has relieved itself prior to entering our salon. Please respect our salon and our neighbors when bringing your dog to our studio. Stoop and Scoop is the best policy. 

All Dogs must be collared and leashed when entering and leaving the salon.

Picture Policy
When bringing a dog to us for the first time, if you have a picture of how you want your dog grooming please bring it for our reference. You may not get the picture back after the groom, so be sure it's one you can part with.

We will from time to time take pictures of your dog and use them on the website, for advertising, or for informational purposes. If you would not liked your dogs picture used for this purpose, please inform us so we can make note of this on your card.

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