De-Matting Policy

In the Best Interest of Your Dog

• Severely matted or tangled coats: Dogs will be shaved down. This is often the safest and most humane option.

• Minor matting: May be brushed out at the groomer’s discretion and will incur an additional fee.

Health Concerns Associated With Matting

• Matted coats can cause hot spots, skin irritation, and bacterial or fungal infections.

• Parasites such as fleas, ticks, and even maggots can hide within matted fur.

• Tight matting can pull on the skin, causing pain and discomfort.

Grooming Recommendations

• Regular professional grooming every 4–8 weeks is strongly recommended.

• Coat maintenance at home between visits is essential to prevent matting.

• While our groomers take every precaution, grooming neglected coats carries an increased risk of irritation or injury.

Preventing Matting

• We are happy to demonstrate proper brushing and coat-care techniques to help prevent matting between visits.

Before You Bring Your Dog

Behavior

• Please inform us if your dog has ever bitten or shown aggressive behavior.

• We reserve the right to refuse service to uncontrollable or dangerous dogs.

• A Behavior Fee or Special Handling Fee may be applied when necessary.

Vaccination Records

• Current vaccination records from your veterinarian are required.

• We do not accept tags, breeder folders/cards, or photos of vaccination records.

• Rabies and Distemper/Parvo vaccinations are required by state law.

Preparation & Safety

• Please ensure your dog has relieved itself before entering the salon.

• Be respectful of our salon and neighboring businesses; bags and paper towels are available for cleanup if needed.

• For everyone’s safety, all dogs must be leashed, carried, or kenneled when entering and leaving the salon.

Picture Policy

• Please bring a photo of your desired grooming style for reference.

• We may take photos of your dog for use on our website or for advertising purposes.

Grooming Cancellation & No-Show Policy

• Arriving 10 minutes late will require your appointment to be rescheduled.

• Cancellations must be made with more than 24 hours’ notice.

• Cancellations with less than 24 hours notice, no-call/no-shows will incur a 50% fee.

• Habitual offenders may be required to leave a deposit to book future appointments.